Shipping & Return Policy

At SJ4 Cosmetics, we are committed to delivering your beauty essentials safely and on time. All orders are carefully packed and dispatched within our standard processing time. Once your order has been shipped, you will receive tracking details to monitor its delivery. Shipping times may vary depending on your location, courier availability, and public holidays.

Please ensure that your shipping address and contact information are accurate when placing an order. SJ4 Cosmetics is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

For hygiene and safety reasons, all products sold by SJ4 Cosmetics are non-returnable and non-exchangeable. We maintain a strict No Return Policy to ensure the quality and safety of our cosmetic products.

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery with your order number and clear photos of the product. After reviewing your request, we will provide an appropriate resolution, such as a replacement or refund, where applicable.

Once an order has been confirmed and dispatched, it cannot be canceled or modified. If you have any questions regarding shipping or your order, our customer support team is always available to assist you.